Information
Find answers to frequently asked questions about Marc Hatton's diamond setting and bespoke jewellery services. If you have any other questions, please don't hesitate to contact us.
Frequently asked questions
Here you will find answers to common questions about our services. We hope this helps you understand our processes and what you can expect from commissioning a bespoke piece from Marc Hatton Diamonds.
What are the most common questions customers ask you about your diamond setting services?
"How do I know the diamond is secure?"
I explain the precision required in creating the "seat" for the stone and the tension applied to claws or prongs. I reassure them by detailing my quality control process, which involves multi-angle inspections under a magnifying loupe to ensure there are no gaps between the metal and the stone.
"Which setting style is best for my lifestyle?"
Clients often ask about durability for daily wear. I advise them on the trade-offs between styles—for example, explaining how a bezel setting offers maximum protection for active lifestyles, whereas a claw/prong setting maximizes light entry and brilliance.
"What happens if a stone breaks during the setting process?"
In the trade, transparency is key. I inform clients that while breakage is rare for diamonds, it is a risk for softer stones like emeralds. I discuss my intake process, where I inspect stones for existing inclusions or fractures that might affect the setting's integrity before I begin.
"Can you set a stone I already own into a new mount?"
I often walk clients through the "bespoke collet" process. I explain that for a perfect fit, a setting should be custom-crafted to the unique dimensions of their specific stone rather than using a mass-produced, one-size-fits-all mount.
"Why is my jewelry catching on my clothes?"
I use this as an opportunity to explain the importance of "finishing." A professional setting should be smooth to the touch. If they have existing pieces with this issue, I explain how it often indicates a lifting claw or an improperly seated stone that needs expert adjustment.
What do customers need to know before commissioning a bespoke piece?
When commissioning a bespoke piece, it is important to understand that turnaround times vary based on the complexity and technical requirements of the design. While some settings can be completed within one to two business days, more intricate projects or harder materials may require four to five business days to ensure the highest standard of precision and structural integrity. Every stone and mounting is unique, and I prioritize quality craftsmanship to ensure your piece is both beautiful and secure.
What makes your diamond setting techniques stand out from others in the high-jewellery sector?
With over 15 years of experience in the high-jewellery sector, I, Marc Hatton, am a Master Diamond Setter dedicated to the pursuit of absolute precision and artistic excellence. My career has been defined by my work with world-renowned maisons, where I honed my ability to handle the world’s most rare and valuable gemstones. My technical foundation is built upon rigorous training at several prestigious international academies, providing me with a versatile mastery of both traditional and cutting-edge setting techniques—from the intricate architecture of micro-pavé to the bold complexity of channel settings. This academic background, combined with years at the bench for industry leaders, allows me to bridge the gap between ambitious design and structural integrity. I approach every piece with a meticulous eye for detail, ensuring that every stone is not just secure, but positioned to maximise its natural brilliance.
Your questions answered
Find quick answers to common questions about Marc Hatton Diamonds' services. If you need more detailed information, please visit the Our Services page, or About Marc Hatton to learn more about our expertise.